PRIVACY POLICY

We respect your privacy. This Privacy Policy applies to the activities of Capella Hospitality International and its affiliates By visiting website www.capellahospitalityinternational.com you are accepting the following terms related to your Privacy.

Collection of personal information

Capella Hospitality International only collects personal information that is necessary for business purposes. We collect personal information in a fair and lawful manner, and to meet our Customer expectations that we will respect their right to control how their personal information is collected and used.

• Know Your Customer (KYC) documents as mandated by Government authorities and other details, which are usually collected directly from the Customers.
• Capella Hospitality International collects general business information relating to employees, contractors, and other individuals.
• Prior and Post purchase of vacation, Capella Hospitality International collects information about customers and prospects at the time when a person purchase a vacation and while a person is a customer. The main categories of information we collect relate to a persons general contact information, personal details including spouse/family members details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e mail address, use of the program, payment details, responses to surveys.

Capella Hospitality International collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfill booking requests.

Capella Hospitality International collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.

Use of personal information

We use your personal information to offer you personalized Vacations services. Capella Hospitality International uses personal information in several different ways in operating our Vacations programs and operating our business, improve our product and services, and most of these uses are clear from the circumstances.

We also use your personal information for internal quality assurance purposes. Capella Hospitality International provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, Capella Hospitality International does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.

Capella Hospitality International will not normally otherwise use or disclose any information about you without your consent, unless:

• Required by law of the state, country or any government authorised agency.
• To protect the rights, property or personal safety of another Capella Hospitality International Customers, any Individual of the public.
• The assets and operations of the business are transferred to another party as a going concern.
• When you provide your personal information to us, Capella Hospitality International will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

Online Privacy

At Capella Hospitality International we primarily use (cookies) to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area.Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.

We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.

Our web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We are not liable to you or any third party for any damages/loss etc that you or any third party may suffer howsoever arising from your disclosure of personal information in any such public environment.

We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collect personally identifiable information.

Confidentiality of your personal information

• Under no circumstances, including but not limited to negligence, Capella Hospitality International or its officers or employees shall not have any liability of any nature whatsoever, in respect of personal information provided by you on this website.
• Capella Hospitality International endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.
• Capella Hospitality International uses a sophisticated computer data network, and all access to the computers and system devices are password controlled.
• Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed.
• We also require our employees and data processors to respect the confidentiality of any personal information held by Capella Hospitality International
• Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite.
• Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

Privacy in Marketing Communications

Capella Hospitality International regularly contacts our vacation planners. But you will have the option to opt out from our calling/mailing or SMS list. We respect individual’s choices about being contacted for marketing purposes. We may occasionally contact you at the e mail or other address that you provide to us in order to:

• Reminding Vacationsrenewal.
• Updated information on the new resorts
• Updated information about our services or special promotions.
• Information on related products of your interest.

Information to Service providers

Capella Hospitality International uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

Individuals and organizations outside of Capella Hospitality International Such as mail houses, will sometimes have access to personal information held by Capella Hospitality International and may use it on behalf of Capella Hospitality International